Meet Our Members: Tri County Air Conditioning and Heating, Inc.

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Give us a brief history of your business/organization.

Tri County Air is a Christian, 2nd generation family-owned air conditioning and heating company. William Swanson, Jr., known by colleagues, staff, and customers as Billy, is president and owner of the company founded by his father in 1977. He began working full time at Tri County in 1987 and took over the business in 2001 following the death of his father. Billy holds a degree in Mechanical Engineering from the University of Florida and is a ministry leader in our local community.

What are your business/organization’s core values, goals, and overall mission?

The mission of Tri County Air is: “To comfort all in such a way that (1) they are compelled to tell others about their experience, and (2) it honors the Great Comforter, Jesus Christ.”

The mission statement is inspired by 2 Corinthians 1:3-5 “Blessed be the God and Father of our Lord Jesus Christ, the Father of mercies and God of all comfort, who comforts us in all our affliction, so that we may be able to comfort those who are in any affliction, with the comfort with which we ourselves are comforted by God. For as we share abundantly in Christ’s sufferings, so through Christ we share abundantly in comfort too.”

How long have you been in business in the Greater Sarasota Community?

Tri County Air is pleased to have faithfully served the Sarasota, Florida area since 1977.

In a nutshell, what does your business/organization provide its customers/clients?

Tri County Air provides customers with air conditioning and heating maintenance, service, sales, and installation. Beyond simply providing comfort through HVAC and indoor air quality, the non-profit arm of Tri County Air, the Tri County Community Foundation, works to further complete the mission by providing emotional and spiritual comfort to our community by meeting the needs of the people they serve.

Complete this sentence: “When a customer/client walks into my business/office, they can expect…”

When a customer calls Tri County Air, they can expect to speak with a live Customer Service Representative who is kind, knowledgeable, and respectful of the customer’s needs.

When a technician or Comfort Adviser walks into a customer’s home, that customer can expect to see a Tri County Air employee who is clean, in uniform, on time and respectful.They will put on booties, inform the customer of what they are doing, and answer any questions along the way. They are not pushy or rude, they will listen to the customer’s needs and offer advice accordingly.

What makes your business/organization unique?

Tri County Air is unlike any other HVAC company because it is their goal to provide more than simply the comfort that comes with a working air conditioning and heating system. Every employee is trained to go the extra mile when they answer a call or enter a home. If a customer expresses distress, employees are trained to speak to them about the Tri County Community Foundation and all of the resources offered through Tri County Air’s non-profit. If they need help paying their bills, finding affordable childcare, or even need counseling, the Foundation is able to either meet the need right then and there or connect them with local resources in our community who would be able to do so. The comfort of the customer, in every area of life, is Tri County Air’s heartbeat.

What benefit(s) attracted you to The Greater Sarasota Chamber of Commerce?

Tri County Air joined The Greater Sarasota Chamber of Commerce to get to know the people who represent the many businesses in the Sarasota area and to give back to our community.

Is your company/organization involved in any community/civic activities?

In addition to the everyday community service provided by the Tri County Community Foundation, Tri County Air is responsible for putting on Make a Difference Day in Venice, FL. This past October for Make a Difference Day, over 400 people from 24 different organizations came together to beautify the city of Venice.

Where do you see your organization in five years?

In 5 years, Tri County Air is poised to make over $20 million in revenues, have over 125 employees, and donate over $500,000 per year to charitable organizations.

What are three things your business/organization can’t live without?

1 – Our Ambassadors: The mark of a good company is that it has customers who are so happy that they turn into customer-making-customers. Tri County Air Ambassadors are customers who tell others about us and the great service they received. Each Ambassador who refers a new customer to Tri County Air receives giftcard(s) as a thank-you (and may even be invited to exclusive Tri County Air Ambassador events).

2 – Our Employees: We are so thankful for each and every employee who has chosen to be a part of our Tri County Air family. Without them, we wouldn’t be able to serve our community like we have been able to for the past 39 years. Not only do our employees perform their jobs with excellence and respect, but they also take on our mission and work to comfort our customers and each other on a daily basis.

3 – Our Community: Tri County Air would not be able to survive without the people and businesses who make up our community. Over the years, we have served our community and have been served by our community. Southwest Florida is not only made up of a beautiful landscape but also of beautiful people who work together to help each other when they are in need. We are so thankful that we have been blessed to serve the Sarasota area for what will be 40 years in 2017.


For more information about Tri County Air Conditioning and Heating, Inc., visit their website, follow Tri County Air on Facebook and Twitter.

Your business or organization could be featured in The Chamber Buzz. “Meet Our Members” is a member spotlight feature on The Chamber Buzz blog and e-newsletter, showcasing our member businesses, their products, and services. To be considered for the spotlight, simply complete this form.

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